Mobility Spot
FAQs

General FAQ’s


Hospital Bed FAQ’s


Mobility Scooter FAQ’s

  • What are the prices of your Mobility Scooters?

    ActiveLite offers many different types and models of Mobility Scooters. Within that, there is also the choice of three or four wheels. Each have their own features and advantages.

    We want to have a conversation with you – to help ensure that the Mobility Scooter you select is well suited to your requirements and also to other important considerations, such as your height, your weight and other personal abilities / special needs.

    There are various combinations of accessories. Batteries and matched Battery Chargers are included in all our prices which are quoted in Canadian funds. Other “goodies” are included at no charge. Sales Taxes, Duty are not applicable. There are no “cross-border” brokerage and shipping charges.

    When considering the total cost of scooter ownership, please note that many of our mid-size and compact Mobility Scooters do not require you to spend any money on a lift, hoist, ramp, special vehicle or any other expensive supplementary equipment.

    There are obvious fundamental differences and also subtle differences between various Mobility Scooters. It is vital to be aware of the features and benefits of the Mobility Scooter you select, because your decision is too important to be based on price alone.

    More detailed price information is readily available. We also offer Brand New Showroom Demo Models and Pre-owned units at significant discounts.

    Please contact us for more information.

  • What is the travel range of a Mobility Scooter?

    Travel range varies with the Battery Ah (amp/hour) rating of the Mobility Scooter battery. Most of our smaller scooters have 12Ah batteries which are good for a range/charge of about 12 km (8 miles). The mid-size scooters have 18 Ah batteries and are rated for 20 km (12 miles). On the large Mobility Scooters, you get to choose the Ah rating. For example, on the Fortress 1700 you could select 35Ah, 40Ah or even 55Ah batteries. We will discuss your intended daily usage and range requirements to help you match the battery size to your needs.

    Please note:

    • the Ah rating does not impact the Power or the Speed of the Mobility Scooter, only the Travel Range / Charge
    • Travel Range is an approximation at best and will vary with such factors as terrain, user weight and battery condition
  • What type of batteries do Mobility Scooters use?

    ActiveLite Mobility Scooters use non-spillable, deep-cycle, rechargeable, lead-acid batteries. Total voltage is 24V DC. This type of battery is approved for air travel and is not restricted for passenger or cargo aircraft by the FAA or IATA.

  • How long does it take to recharge a Mobility Scooter battery?

    ActiveLite Mobility Scooters use modern, high-quality, deep-cycle, rechargeable batteries. This means the batteries do not develop a “memory”. Therefore the battery can be topped-up whenever you like – generally overnight. The “intelligent” battery charger will will sense when the battery is fully charged and it will not overcharge the battery. The recharger indicator light tells you about the status of the battery. It is not recommended to let the battery run down before recharging. In the event that the battery is completely discharged, it will take from 7 to 10 hours to fully recharge.

  • How do I recharge a Mobility Scooter battery?

    You can recharge the battery by plugging the included charger into the side of the scooter. On all of the mid-size or compact Mobility Scooters, you could leave the scooter in the trunk of your car. Just bring the battery indoors for recharging

  • What is the maximum user weight on a Mobility Scooter?

    This varies with the type of scooter. It is 250/275 lbs on the smaller scooters, up to 325/350 lbs on the mid-size and larger Mobility Scooters

  • What grade can a Mobility Scooter climb?

    This will vary with the type of scooter, the power of the motor, the drive type (front or rear wheel) and the width/tread of the drive wheels. Many models have rear anti-tip wheels for your added safety. Generally Mobility Scooters can climb one unit in ten. This means, for example, the Mobility Scooter will climb 1 foot over a distance of 10 feet

  • Will a Mobilty Scooter roll down a slope?

    No. All ActiveLite Mobility Scooters have an automatic electronic brake that will prevent the unit from rolling forwards or backwards on a slope without user intervention. In other words the scooter will only move when the user moves the hand control lever. The brake is active even when the scooter is switched off and/or the battery is removed.

    Note: All ActiveLite scooters have an explicit “Neutral” or “Freewheel” switch or lever, to enable the scooter to be pushed

  • Can a Mobility Scooter be transported on an aircraft?

    The short answer is “Yes”, but some restrictions apply; for example if the aircraft has fewer than 60 seats. We will discuss the rules and regulations with you. ActiveLite Mobility Scooter batteries are not restricted for passenger or cargo aircraft. The final decision on how to transport your Mobility Scooter on an aircraft rests with the individual air crew. However we have not had any reports of ActiveLite Mobility Scooter users experiencing difficulty with air travel. Please refer to our user comments for real-life feedback on this important issue.

  • Will a Mobility Scooter fit into the trunk of a car?

    Yes. Our mid-size and small Mobility Scooters can usually be loaded into any production car available in Canada including any sub-compact vehicle. If need be, one or other component (such as the scooter seat) may be placed on the rear-seat of your automobile.

  • What is the weight of a Mobility Scooter?

    The weight of the scooter components varies with each model. Generally the weight of the heaviest piece of the mid-size or compact scooters is in the 30 lbs range. No heavier than a wheelchair. You can often use leverage onto the bumper of your vehicle (protected by a blanket to avoid scratching) to ease the task of lifting the components of your Mobility Scooter into the trunk. Larger scooters can be “ramped-up” into a van or SUV. We’ll explain how this can be done easily.

  • Can a Mobility Scooter be claimed as a Medical Expenses tax credit?

    The cost of your Mobility Scooter may be claimed as a Medical Expenses tax credit. You should consult with your professional tax advisor to determine your eligibility for such a claim.

  • Any other questions?

    If you have any other questions please feel free to call our toll-free number 1-866-404-2080. Our friendly, professional sales staff will be pleased to respond.